

Same. I worked in an electronics store. This was one of the manufacturers where products broke so often we had a separate bin for their broken products.
But it was also one of the “refund anytime, no questions asked” manufacturers where we could just say how many value of products we got returned and they would just refund the amount to us. No pesky RMA process, no repairs, just take it back whenever the customer is unhappy and throw it away.
Around 10 years ago I worked in an electronics store. You know, when actual small smartphones were still a thing (think S4 Mini and stuff like that).
Every day people came looking for a small phone. Always were very interested in the smaller devices. And yet most never bought one, they eventually decided for a larger one. For each new Samsung series during that time, I’d guess it was about ~50% of people interested in the Mini series, but only ~5% of our actual sales were the Minis.
It’s crazy and I learned a lot about people and their purchasing behavior back then. People often think they want something and never buy it and vice versa. It’s interesting, from a psychological view. In my current business it’s the same - people keep asking for stuff, and once you offer it, nobody cares about it.
That’s probably why Samsung kept on making these Minis until the S5 despite them not seeling. Customers kept just giving them feedback that didn’t reflect their behavior.