• Atropos@lemmy.world
    2·
    3 months ago

    I saw a great one yesterday.

    Question: Help, I can’t boot, here’s the error code. I’m stuck in a loop and can’t get into windows.

    Answer: Open Microsoft explorer, navigate to…

  • Psythik@lemmy.world
    1·
    2 months ago

    Why is Microsoft’s support so completely and utterly useless, anyway? Do they purposely hire people who don’t understand how computers work for their support team? They almost always reply with a “solution” that has absolutely nothing to do with the issue at hand. Why are they so bad at their jobs?

    • vithigar@lemmy.ca
      1·
      3 months ago

      Because they’re not Microsoft support. Microsoft Answers is a user forum and the “MVPs” there providing “support” are at best volunteers and at worst bots.

    • Zink@programming.dev
      1·
      3 months ago

      As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own “Microsoft support” people.

      If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don’t, and I can’t fix it myself, the person helping me is going to be a fellow employee and not somebody@microsoft.com.

  • marcos@lemmy.world
    1·
    3 months ago

    You know, last time I’ve reached the MS forum, there was a support person there answering “No, there’s no way to disable the Teams pop-up that appears over your shared screen when you mute the microphone. Lots of people ask the same question, and the developers have no plans of changing this”.

    The answer was complete, helpful, and completely out of the normal for the forum. The only thing more out of character would be if Teams actually had an option to make it work as any sane person would expect, but then, this is not on the forum people.

    • kattfisk@lemmy.dbzer0.com
      1·
      3 months ago

      Seems suspicious. There probably is such an option hidden somewhere. Because whenever you get a clear answer there, it’s invariably wrong.

      • marcos@lemmy.world
        1·
        3 months ago

        Well, if you find it, please tell :)

        It’s a clear Microsoft paradox: is the support person right, or did Teams do something reasonable?

  • Possibly linux@lemmy.zipEnglish
    1·
    3 months ago

    I’m John from Microsoft and I have over 25 years of experience.

    Please update your drivers and run run sfc /scannow.

    I hope that helps,

    John

    • endeavor@sopuli.xyzEnglish
      1·
      3 months ago

      That’s right, linux is terrible since you have to use terminal. Microsoft doesn’t have terrible things like terminal. Just copy paste these commands into run.

  • dinckel@lemmy.world
    1·
    3 months ago

    The Microsoft support forums are on a whole level of their own, when it comes to being useless.

    sfc /scannow and the troubleshooting button in the settings do fuck all, and compared to the usual systemd journal, the event log rarely gives you any useful information whatsoever

    • endeavor@sopuli.xyzEnglish
      1·
      3 months ago

      I have never had ms troubleshoot button or autofix button ever do anything but return “no problems found”. And yes, I’ve also tried it in every one of those 20 control panels.

    • BigDaddySlim@lemmy.worldEnglish
      1·
      3 months ago

      Actually I had an issue where trying to sign into my samba share caused explorer.exe to crash constantly, running sfc /scannow fixed it surprisingly. Glad that’s on my “these programs only work on Windows” system.

  • Steamymoomilk@sh.itjust.worksEnglish
    1·
    3 months ago

    Honestly a month ago me and my friend were looking at microsoft forums. One of which was somebody asking why tiktok was preinstalled in windows 11. Forum admin replied that it was bloat from a manufacturer of the hardware. It was a homebuilt computer and fresh copy of windows 11 home.

    28 more people said windows 11 did this by default, the admin eventually realized it was not accidental or a fluke. Which he previously eluded to.

    Shows the current state of windows 11